FEATURES
Elevating Customer Engagement in the Connected World with Csmart IoT CRM
Csmart IoT enables CSPs to redefine business strategies for front-end process improvement with CRM. It leverages revenue-building opportunities, paving inroads into the IoT market for creating new value-added services for the customers.
Csmart IoT focuses on strengthening enterprise IoT solutions through efficient device management and quick product configuration, such as sensors, smart devices, beacons, and smart wearable devices, for the development of smart cities and smart homes. We crafted structured workflows, assignments, and approvals to deliver quick go-to-market to service providers.
Innovative, progressive, and personalised products
Empowering service providers to analyse IoT-generated data and design products promptly based on consumer behaviour and demand, redefining the customer experience.
Intelligent Pricing Adjustment
Offers personalized product pricing to a specific customer by capturing real-time IoT data from multiple devices. Analysing the real-time data offers various pricing structures based on the buyer's demographics, usage, and readiness to purchase.
Workflow Automation
Automate workflow process based on real-time data triggers, reducing manual intervention, and ensuring efficient and timely interactions.
Timely Tailored Promotions and Campaigns
Csmart IoT analyses real-time IoT data based on trends, it offers tailored promotions and executes campaigns at the right time to enhance customer awareness and penetrate customer market segment.
Proactive Issue Resolution
Csmart IoT detects and addresses problems in real time and improves customer support with automated solutions.
360-Degree Customer View
Consolidate IoT data with existing customer information to create a comprehensive profile that empowers businesses to understand and engage with customers holistically.
