FEATURES
Advanced Telco CRM for Delivering Seamless Customer Engagement and Scalable Solutions
Transform your telecommunications CRM experience with our advanced Csmart CRM platform, precisely designed to effortlessly handle a vast customer base. It empowers CSPs (Communication service providers) with promising solutions to optimize customer satisfaction and operational productivity. Through seamless interactions, streamlined workflows, and centralized control, it is the catalyst for future customer engagement. This product empowers telecom businesses to enhance services, boost productivity, and foster growth with precision.
Product Catalogue Management
Track your product portfolio, create versatile product bundles, gain control over product definitions and specifications, and update your catalogue effortlessly.
Account Management
Robust system for handling subscriber data in one place. Central control from lead to billing with security and compliance.
Order Management
Scalable and customizable order lifecycle tracking system enhances customer experience and reduces time-to-revenue. Supports complex order workflows and quick product launches.
Workflow Management
Configurable and customizable workflows. Streamlines data aggregation across organization. Increases operational efficiency and service delivery speed.
Assignment Management
Auto-assigns tickets to relevant teams. Improves customer satisfaction and reduces troubleshooting time.
Approval Management
Manages approval flows for various business processes. Role and hierarchy-based approvals for sales orders, tickets, dealers and more.
Notifications Management
Trigger notifications through multiple channels (SMS, Email, Push notifications, etc.). Supports mass notifications and AI-driven customization.
